What to Do If Your Google Business Profile is Suspended

Facing a suspension of your Google Business Profile can be a significant setback. This article will guide you through understanding the reasons behind GBP suspensions and the steps you can take to resolve this issue and get your profile reinstated.

Understanding Google Business Profile Suspension

Types of Suspensions

Soft Suspension: Your business listing is removed from Google Maps, but you retain access to your GBP dashboard. This usually occurs due to minor infractions or discrepancies in your profile information.

Hard Suspension: Your business listing and its entire information are completely removed from Google Maps, and you lose access to your GBP dashboard. Hard suspensions are serious and usually result from severe violations of Google’s policies.

Common Reasons for Suspension

  • Data inconsistencies: Mismatched addresses, phone numbers, or business names across the web.
  • Policy violations: Inappropriate content, misleading information, or other breaches of Google’s guidelines.
  • Spammy behaviour: Keyword stuffing in business names or categories, creating multiple listings for the same business.
  • Ownership disputes: Conflicts over who owns or has the rights to manage the profile.
  • Security issues: Suspected hacking or unauthorized access to the business profile.

Step-by-Step Guide to Recovering Your Suspended Google Business Profile

Step 1: Understand the Reason for Suspension

Carefully review Google’s guidelines for GBP to identify any possible reasons your business profile might have been suspended. Google usually provides a general reason for the suspension, but it’s up to you to identify the specific issue.

Step 2: Rectify Any Violations

Once you’ve identified the potential reasons for suspension, make the necessary changes to your profile. This could involve updating your business information, removing any prohibited content, or resolving any ownership disputes.

Step 3: Submit a Reinstatement Request

After correcting the issues, you can proceed to submit a reinstatement request through Google’s official channel. Be sure to provide all required information and documentation that supports your case, such as business registration documents, proof of physical location, and any other relevant evidence.

Step 4: Follow Up and Monitor Your Request

After submitting your reinstatement request, monitor your email and GBP dashboard for any updates from Google. If you don’t receive a response within a reasonable timeframe, consider following up through the Google My Business support forum or contacting Google support directly for more assistance.

Step 5: Maintain Compliance

Once your GBP is reinstated, it’s crucial to adhere to Google’s guidelines strictly to avoid future suspensions. Regularly review and update your business information, engage with your customers responsibly, and monitor your GBP for any discrepancies or unauthorized changes.


A suspension of your Google Business Profile can be a distressing experience, but it’s often a reversible situation. By understanding the reasons behind suspensions, rectifying any issues, and submitting a thorough reinstatement request, you can work towards getting your business profile back online. Remember, maintaining compliance with Google’s policies is key to ensuring the long-term success and visibility of your business on Google Maps and Search.