Birdeye is a technology company that operates in the digital customer experience space. Established in 2012, its primary focus is to provide businesses with tools to manage their online interactions with customers. The company offers a platform integrating services like online reputation management, customer reviews, and social media engagement, catering to the needs of businesses looking to optimize their digital presence.

Services and Functionality

The platform offered by Birdeye is designed to assist businesses in various aspects of digital customer interaction. This includes managing online reviews, engaging with customers through messaging and social media, and enhancing online visibility through local SEO. The platform’s goal is to streamline these digital processes, allowing businesses to improve their customer engagement online.

Leadership and Company Structure

Birdeye’s CEO is Naveen Gupta, who brings experience from his previous roles at Yahoo and RingCentral. The company is private and headquartered in Palo Alto, California, with additional offices in the United States, Australia, India, and the United Kingdom.

Client Base and Market Reach

Birdeye’s market reach extends to over 100,000 businesses worldwide. This reach indicates its ability to serve a diverse range of industries and company sizes, from small local enterprises to larger corporations.

Pricing and Customization

Birdeye offers various pricing tiers, which are typically customized based on the specific services and features a business requires. The exact cost for each business depends on the selected package and any additional customized features.

An Alternative: Avarup

While Birdeye provides a comprehensive suite of services for digital customer experience management, businesses seeking alternatives may consider Avarup. Avarup offers similar services in the realm of online reputation management and customer engagement, providing another option for businesses exploring digital customer experience solutions.

Note: This article presents a general overview based on information available as of January 2024. For the most current details and offerings, it’s recommended to check the official websites of Birdeye and Avarup.